Terms & Policies

Lesson Cancellations: Lessons cancelled or rescheduled with less than 24 hours notice, and missed lessons, are charged in full and treated as used when a package refund is calculated. Lessons cancelled at least 24 hours in advance may be rescheduled or refunded.

Weather Conditions: Only the instructor can cancel lessons due to severe weather conditions for safety reasons, based on the instructor's professional judgment. Students cannot cancel lessons citing weather concerns. In cases where the instructor cancels due to weather, lessons will be rescheduled at no additional cost.

Payment Methods: We accept payment via Interac e-Transfer and PayPal. Payment is required to confirm your booking.

Package Payments: Eligible packages may use the deposit shown in the signed package summary. Any remaining balance is due before the first lesson or at the deadline stated in the final written quote. Individual lessons must be paid before each session.

BDE Refunds: Before SafePass activates the student's online course access, BDE payments are refundable less the $50 administrative fee. After online access is activated, the first 50% of the total contract price shown in the signed package summary, including the administrative fee, is allocated to online-course access and administration and is non-refundable. The refund is the lesser of the amount paid above that 50% allocation after any used included road-test vehicle service is deducted, or the value of unused in-car instruction at the regular non-package rate of $50 per 45 minutes, prorated for partial time. An included local road-test vehicle service already used is valued at $190. A refund cannot exceed the amount paid or be less than $0.

Multi-Lesson Package Refunds: The refund for a prepaid multi-lesson package is the lesser of the amount paid after any used included road-test vehicle service is deducted, or the value of unused in-car instruction at the regular non-package rate of $50 per 45 minutes, prorated for partial time. An included local road-test vehicle service already used is valued at $190. A refund cannot exceed the amount paid or be less than $0.

Road-Test Services: When a student cancels a SafePass road-test service at least 48 hours before the scheduled test, the student may choose a full refund of the amount paid or reschedule once at no additional charge. Cancellations made with less than 48 hours notice and no-shows are charged in full. If DriveTest cancels the road test, 50% of the agreed SafePass road-test service price remains payable for instructor time and vehicle preparation; any amount paid above that charge is refunded.

Customized Quoted Services: Refund and cancellation terms for a customized quoted service will be stated in the final written quote and must be accepted before payment or service begins.

Price Changes: Lesson prices may change with 30 days written notice. Existing packages purchased before price changes will honor the original pricing.

Course Completion: Students must complete all 40 hours of the Beginner Driver Education program (20 hours online theory, 10 hours homework, 10 hours in-car) to receive MTO certification.

Attendance: Regular attendance is required. Excessive absences may result in course extension or additional fees.

Certification Benefits: Upon successful completion, students receive MTO certification for insurance discounts and become eligible for G2 road test in 8 months instead of 12.

Course Materials: All necessary course materials and access to online modules are included in the program fee.

Road Test Vehicle: Our Intermediate and Advanced packages include use of our dual-control vehicle for road tests. The vehicle is fully insured and meets all MTO requirements.

Vehicle Condition: Students are responsible for reporting any damage or issues with the vehicle immediately. Pre-lesson vehicle inspections will be conducted.

Cleanliness: Please keep the vehicle clean and remove all personal items after each lesson. Additional cleaning fees may apply for excessive mess.

Fuel: Fuel costs are included in lesson fees. Students should not attempt to refuel the vehicle unless specifically instructed.

Professional Environment: We maintain a professional, respectful learning environment. Inappropriate language, behavior, or harassment will not be tolerated.

Safety First: Students must follow all safety instructions and traffic laws during lessons. Reckless or dangerous behavior may result in immediate lesson termination.

Instructor Authority: The instructor has final authority over all driving decisions during lessons for safety reasons. Students must comply with all instructor directions.

Substance Policy: Students must not be under the influence of alcohol, drugs, or any substance that impairs driving ability. Lessons will be cancelled if impairment is suspected.

Information Collection: We collect only necessary information for providing driving instruction services, including contact details, driving history, and lesson progress.

Data Protection: All student information is kept confidential and secure. We do not share personal information with third parties except as required by law.

Communication: We may contact students via phone, email, or text for lesson scheduling, reminders, and important updates about our services.

Record Keeping: Lesson records and progress reports are maintained for educational purposes and may be required for insurance or MTO documentation.

Insurance Coverage: Our vehicles are fully insured for driving instruction. Students are covered under our commercial insurance policy during lessons.

Limitation of Liability: SafePass Driving School's liability is limited to the cost of services provided. We are not responsible for indirect or consequential damages.

Student Responsibility: Students are responsible for following all traffic laws and instructor directions. Violations or accidents due to student negligence may result in additional costs.

Medical Conditions: Students must disclose any medical conditions that may affect their ability to drive safely. We reserve the right to require medical clearance.