How to Cancel a DriveTest Appointment in Ontario

You can cancel or reschedule your DriveTest appointment in two ways. The easiest method is online through the DriveTest website at drivetest.ca. Log in to your account, navigate to your upcoming appointments, and select the cancel or reschedule option. Alternatively, you can call DriveTest customer service at 1-888-570-6110 during business hours.

Ontario's DriveTest centres require at least 48 hours advance notice to cancel or reschedule without penalty. If you cancel with 48 or more hours to go, your fee is retained as a credit toward a future booking. If you cancel with less than 48 hours notice, or simply do not show up, you forfeit your road test fee entirely and must pay again when rebooking.

If a genuine emergency prevents you from cancelling in time, DriveTest does not have a formal hardship exception policy. However, some centres may show flexibility if you contact them directly with documentation. In general, plan ahead and cancel as soon as you know you cannot make the appointment.

After a valid cancellation (48+ hours in advance), your payment is kept on file as a credit and you can rebook at any available time. DriveTest booking windows are available up to 90 days in advance, so rebooking quickly gives you more date options. If you forfeited your fee, you will need to pay a new fee when rebooking.